Shipping Policy
Last Updated: June 2026
Thank you for shopping with Dukhan. We strive to process and deliver your orders as efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after successful order confirmation and payment verification.
Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
Estimated delivery timelines:
• Metro Cities: 3–7 Business Days
• Tier 2 & Tier 3 Cities: 5–10 Business Days
• Remote Locations: 7–15 Business Days
Delivery timelines are estimates and may vary depending on courier availability and location.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
Free shipping promotions may be offered on selected products or orders from time to time.
Order Tracking
Once your order has been shipped, tracking details will be sent via email, SMS, or WhatsApp whenever available.
Customers can use the provided tracking number to monitor shipment progress.
Delayed Deliveries
While we make every effort to ensure timely delivery, delays may occur due to:
• Weather conditions
• Public holidays
• Transportation disruptions
• High order volumes
• Courier partner delays
• Natural disasters or unforeseen circumstances
Dukhan is not liable for delays caused by third-party logistics providers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect address or contact number is provided, delivery delays or additional shipping charges may occur.
Lost or Damaged Shipments
If your package arrives damaged or appears lost in transit, please contact us immediately at supportdukhan@gmail.com or WhatsApp +91 8247344125.
We will work with the courier partner to investigate and resolve the issue.
Contact Us
Dukhan
Email: supportdukhan@gmail.com
Phone/WhatsApp: +91 8247344125
Address:
7 Hill Apartment,
Near GITAM University,
Doddaballapur Taluk,
Bengaluru, Karnataka, India