Return Policy
Last Updated: June 2026
At Dukhan, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund guidelines below.
Return Eligibility
Products may be eligible for return if:
• The item received is damaged
• The item received is defective
• The wrong product was delivered
• The product is significantly different from the description
Return requests must be submitted within 7 days of delivery.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To process your request, we may require:
• Order number
• Photos of the product
• Photos of packaging
• Unboxing video (if available)
Failure to provide required evidence may affect claim approval.
Non-Returnable Items
The following items are generally not eligible for return:
• Personal care products
• Hygiene-related products
• Customized products
• Gift cards
• Digital products
• Clearance or final-sale items
Additional non-returnable categories may apply depending on the product.
Return Approval Process
Once your return request is received, our team will review the information provided.
If approved, return instructions will be shared via email or WhatsApp.
Returns sent without prior approval may not be accepted.
Refund Process
After receiving and inspecting the returned item, we will notify you regarding refund approval.
Approved refunds are generally processed within 5–10 business days through the original payment method.
Depending on your bank or payment provider, additional time may be required for the amount to reflect in your account.
Order Cancellation
Orders may be cancelled before shipment by contacting our support team.
Once an order has been shipped, cancellation requests may not be accepted.
Refund Exceptions
Refund requests may be declined in cases involving:
• Product misuse
• Physical damage caused after delivery
• Missing accessories or packaging
• Fraudulent claims
• Violation of return conditions
Contact Information
Dukhan
Email: supportdukhan@gmail.com
Phone/WhatsApp: +91 8247344125
Address:
7 Hill Apartment,
Near GITAM University,
Doddaballapur Taluk,
Bengaluru, Karnataka, India